Phone Outage (AU - Optus)

One of our carriers (Optus) in Australia is experiencing an outage on inbound domestic calls.

On average, we have witnessed one in five callers experiencing a busy tone. The callee (you) sees the incoming call normally, but the callee hears static rather than the callers voice, and the caller can only hear a busy tone.

Calls originating from International Caller IDs towards Australia are not impacted.

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What services are affected?

Inbound Calls

What regions are affected?

Australia

What carriers are affected?

Optus

What is the impact?

Inbound calls on Australian domestic routes via Optus are impacted.

Updates

[3:25am UTC] Optus is investigating this issue and we will update this post with further updates.
[3:30am UTC] Optus has fixed the issue. if you still see any call drops, please let us know!

If you have any questions, please feel free to reach out to our support team.