Remove 'reply' option for WhatsApp | Voters

Remove 'reply' option for WhatsApp

complete

Dan Richards

We're trying to avoid presenters sending replies to WhatsApp messages on air - however, even though the feature's been disabled it still shows the reply button on the message - would it be possible to remove this so the message is purely read-only?

June 29, 2026

James Davey

updated the status to

complete

James Davey

Hey Dan,
WhatsApp messages can only be replied to if:
The message was sent less than 24 hours ago (WhatsApp restriction)
The user is logged in to the Studio Panel
The user has appropriate permissions to reply to WhatsApp messages
If you have users with a permission group set without 'WhatsApp -> Reply' permissions, then they shouldn't be able to reply to WhatsApp messages if they're logged in to a Studio Panel (or the Dashboard).
You can review your permission groups here:
https://dashboard.studiio.io/settings/permissions
Let me know if this doesn't work for you and I can investigate.
Thanks,
James

Technical

James Davey all of the above works, it was more whether (probably more for aesthetics!) the reply button could have the option of not being visible?

James Davey

Technical: I've pushed an update to hide the reply button if the user isn't logged in or doesnt have the correct permissions. Let me know if you don't see it in the next 5-10 mins.