Web-Based Telephony Feature
planned
Jason Jordan
I am interested in a web-based telephony feature that allows people to 'call in' via a web widget instead of making a physical phone call. This would provide a more modern and accessible way for users to interact with the service, especially for those who prefer using web-based applications over traditional phone calls.
James Davey
Once we have the new phone system rolled out, I'll make this a reality. Currently scoping this feature out.
Here's my thoughts:
- We would only support a scheduled call (e.g. you would need to share a link (or we can send an SMS/email with the link). If we supported a general web widget you install on your website, your call minutes would more than likely rack up pretty quickly (that would be best served as a 'record a voice message' type widget)
- We could present two options, 1. connect via web (recommended as it will be high quality audio) 2. connect via phone (where we would display a temporary phone number for them to call)
- (optional) We could also display a UI for the caller to see any information (e.g. call notes, other participants in the call etc...), this would be opt-in though as you may not want every caller to see that information. Would be useful for interviews.
- Could add a setting to only allow X callers to connect
- Web calls will flow through your normal phone call routing
James Davey
updated the status to
planned